Order and Payment Information
Are your prices in Canadian dollars?
Yes, all of the prices displayed on LiveOutThere.com are in Canadian dollars.
When will I be charged?
Your credit card or PayPal account will be charged immediately after the order is successfully placed.
How is tax calculated?
All charges comply with provincial tax regulations and are calculated based on the shipping address provided at time of purchase.
Will I receive an order and shipping confirmation?
All customer invoices are sent electronically to the email provided. You will receive a confirmation with your order number shortly after you place the order successfully. Likewise, you will receive a shipping confirmation email with your Canada Post (within Canada) or Fedex (within the USA) tracking number once the package has been processed and is in the queue for shipment. The tracking number will display updated tracking information once the parcel has been scanned and is in transit. Please note that you will not receive a paper invoice with your parcel - this is done to help reduce our environmental impact.
Can I edit and/or cancel my order?
Due to restrictions of our inventory management system and the large volume of orders we receive daily, we are unable to edit orders that are currently in the processing status. If you need to cancel your order, you can reach out to our customer service team (firstname.lastname@example.org) and they will do their best to stop the order; however, we are unable to make any guarantees. Keep in mind that we offer free shipping and returns so there is no additional charge associated with this process.
Can I use my PayPal account?
Yes! Just click the PayPal button at step 4 of the checkout process and the system will redirect you to your PayPal account.
I'm experiencing problems with PayPal?
If you have any questions about your PayPal account or if you are experiencing problems using your PayPal account, you can contract their customer relations department at 1-888-221-1161 or by email here.
Can I use an international credit card?
Our apologies for any inconvenience this may cause but we can only accept credit cards with a billing address in Canada or the United States.
Can I save my credit card information
If you have a Live Out There account, you can choose to save your credit card information to expedite the checkout process. All saved credit cards are encrypted and stored by our payment processor. Your credit card number is not accessible to Live Out There employees and will be stored on any of the Live Out There servers.
Can I change or delete my saved credit card?
Yes, to change or delete your saved credit card, sign into your account and click "Saved Credit Cards" and click "Remove"on the credit card you no longer want saved.
Can I save a credit card if I am not a member?
No, you must have an account with Live Out There in order to save your credit card information. To create an account, you can simply go to the homepage of LiveOutThere.com and click "Sign Up." The system will prompt you for the information it needs to create the account.