30 Day Return Policy
Submitting a Return Request:
LiveOutThere.com offers all Canadian customers a FREE 30 DAY return window from the date of delivery. Orders placed outside of that 30 day window will be deemed ineligible for return and sent back to the receiver's address.
To request a return or exchange, please click here and input the necessary information as prompted. As soon as you have submitted your return request, you will receive an approval email with a prepaid Canada Post shipping label attached in a PDF format. You will need to print this PDF and adhere it to the outside of the parcel you would like to send back. Please ensure that all contents are securely placed inside of a secondary box or the original packaging prior to shipment. Items that are damaged in transit will not be accepted back for a refund.
Unfortunately we cannot offer our American customers free return shipping. You will be responsible for the cost of shipping your order back to our Canadian warehouse. Please ensure that you include the original customs declaration paperwork that arrived with your order, and indicate that it is a "Return of Canadian Merchandise" on your parcel. Then, take it to the post office and ship it to:9835 Dallas Drive, Kamloops BC V2C 6T4, Canada.
You will be refunded when your parcel arrives in our warehouse in refundable condition.
In order to be eligible for a full refund, your returned item(s) must meet the LiveOutThere.com return guidelines. Please be courteous and ask yourself the following question: Would you consider this item to be brand new in its current condition?
If your return item does not pass our quality control inspection, it will be held at our warehouse temporarily until the appropriate shipping arrangements can be made. As a company we have the right to refuse or restrict refunds for any items being returned to our warehouse.
- No Tags, No Refunds, No Exceptions.
- Returned items must be free of scuffs, scratches, obvious damage or wear, stains and hair.
- All original packaging must be sent back with the parcel.
- Shoes returned without the original shoebox will be denied a refund.
- All products must be sent back in a secondary box to avoid damage during transit.
Sale Items vs. Final Sale Items:
Sale Items: We will certainly accept sale items back for return as long as they meet the return guidelines listed above and are within the allotted 30 day return window. If you need to exchange the item for a different size, we are happy to extend the sale price to the new order within 30 days from the original purchase.
Final Sale Items: We are unable to accept final sale items back under any circumstances. This includes returns for store credit. Please carefully check your item for a final sale indicator in the checkout section, prior to finalizing the order. Final sale means: No Returns. No Exchanges. No Exceptions.
The following items will always be considered Final Sale:
- Baselayer Bottoms
Can I exchange my item(s)?
We treat returns and exchanges as completely separate transactions. First, you need to request a return label through our online process to return the item that was the incorrect size. Then simply go to the website and make a brand new purchase for the correct size that you require. It’s that easy! We will honour the sale price paid for the exchange within 30 days of the original purchase. You will be refunded for the original purchase once the item(s) arrive back to our warehouse.
Generating the Return Label:
Account Holders: Generating a return label as an account holder is fast and easy! All you need to do is go through the following steps:
- Click the “Login” button located in the top right hand corner of the website home page.
- This will prompt you to input your name and email address.
- Click “My Account” located in the top right hand corner of the website.
- The third link down will say “My Returns” - choose that link.
- You can then click the blue highlighted “Request New Return” button.
- Select an Order Number and a Reason for the Return from the drop down menus.
- Click “Submit Request.”
You will receive your prepaid Canada Post return shipping label to your account email. You can simply print off the label and adhere it to the outside of your parcel. The item(s) must be returned in a secondary box to avoid damage during transit.Guests: To request a return label as a guest on the LiveOutThere website, click here to input the necessary information as prompted. Once your return request has been submitted, you will receive an email with your Canada Post prepaid return shipping label attached as a PDF (Canadian customers only). You can adhere that PDF to the outside of the secondary package and send it back to us free of charge!