Shipping Policies and Information
- Approximate shipping time: 5-10 business days = FREE within Canada and the USA
What products are you able to ship to the United States?
We are capable of shipping certain products to the United States, but unfortunately we cannot ship orders containing products made by Arc'teryx, Asics, Asolo, Black Diamond, Burton, Camelbak, Columbia, Deuter, Giro, GoPro, Gregory, Hestra, Hoka OneOne, Icebreaker, Mountain Hardwear, MSR, New Balance, Oakley, O'Neill, Osprey, Patagonia, Petzl, Platypus, Salomon, SmartWool, Sorel, Suunto, The North Face, and Therm-A-Rest. Please note that if the value of your order exceeds $200, you may be responsible for paying import duties or other fees. Please make sure you are familiar with the US Customs & Border Protection internet purchases guideline.
Where do you ship in the United States? We are able to ship to all lower 48 states. Unfortunately we are unable to ship to Alaska or Hawaii. **Please note that we cannot ship to a United States PO box.
What service provider do you use to ship my order?
All orders will be accompanied by a tracking number so that you can easily monitor the delivery status of your parcel while it is in transit. This tracking number will be provided via email at the time of shipment.
Canadian shipping service provider: Canada Post
American shipping service provider: Fedex
How will I know when my order has been shipped?
We will send you an automated order confirmation via email when you have successfully placed your order and another automated shipment confirmation when the parcel is shipped from our warehouse. This shipment confirmation email will contain your associated Canada Post or Fedex tracking number. Please get in touch with our Customer Relations team if there are any discrepancies or problems with your tracking information. The phone number is 1-855-577-2556.
Reporting Missing/Lost Parcels
If your parcel does not arrive on or before its scheduled delivery date, please allow an extra 1-2 days for it to be delivered. If it still has not arrived after this time, please reach out to our Customer Relations team at firstname.lastname@example.org and we will open a formal Canada Post investigation to track down your parcel. Please note that as per Canada Post's policy, we are unable to open lost/missing parcel investigations after a 90 day period from the date of purchase and will not be able to assist with claims made outside that timeframe.
How long will it take my order to get to me?
Our warehouse team will do their best to ship your order within 2 business days from the purchase date. *Please note that during times of higher volume (i.e. Black Friday and Boxing Day) these approximate shipping times will increase to upwards of 4 business days. Once you receive your shipment confirmation email, the tracking number will provide you with an estimated delivery date. This date can fluctuate by a few days, depending on external factors associated with any courier service. Please let our Customer Relations team know if you are experiencing longer than usual wait times and they will be happy to investigate the matter further. 1-855-577-2556.
**Please allow an extra day or two during times of high volume; Boxing Day, End of Season Sales, etc.
* Live Out There reserves the right to refuse free shipping and free returns to any customer under any circumstance. Likewise, Live Out There has the right to cancel an order up to the point of delivery.